I had to write this email of complaint despite the time of day.

Good evening,

My friends and I were just treated to an extremely unpleasant experience in Hyundai Sonata Taxi 2397.

The booking was made this evening at approximately 2250 hours, and we were picked up at the Far East Plaza taxi stand. Upon hearing that the three of us were sharing a cab even though we all live in the East (S.R., F.A. and T), the driver groaned very audibly and did not make an effort to hide his displeasure. We do not think ours was a troublesome journey, so to hear the driver openly verbalise his indignation while trying to make his own sense of our route, came as a rude shock. Subsequently, and unfortunately for us, we had to bear the brunt of his poor attitude, such as the little effort on his part to minimise the impact each time he hit the brakes.

The final straw came after the first passenger alighted along S.R., and he missed the turn to get to F.A. After we alerted him of his mistake, instead of apologising, he mentioned that his mind was still clouded with the fact that we had 3 stops, causing him to make that error. He remarked that it would almost be midnight by the time we got to T and that he would have missed out on the opportunity to pick up passengers from Changi Airport, as there would have been many passengers waiting for cabs at that time (it was approximately 11:15 when he made these comments). Upon hearing this, I decided to alight at Frankel Avenue with the second passenger as I was no longer willing to subject myself to such a resentful driver. When he realised that he did not have to make the trip to T any more, he had the audacity to thank us, before gleefully stating that he was now able to head for the airport.

I am not sure what is your company’s policy on cab sharing, but my friends and I have made this same trip countless times, and we have never before had such an unpleasant experience. We have met drivers who have straight up told us that they were in a hurry, so in those situations, we do not get on the cab. However, instead of immediately alerting us that it was too inconvenient for him to make the trip, this driver chose to fulfill the booking anyway. Yet, he reacted unfavourably.

Surely, such behaviour is a far cry from the values that your company embodies and I believe such representation, if left unchecked, would ultimately harm the company’s vision of providing best-in-class services that leads the market.

I sincerely hope that you will look into this matter and take the necessary action.

Regards,
A.T.

I am aggrieved.

*growls*

The first 3 days back at work after the practically non-existent March holidays has already taken a toll on me. For starters, I’ve not been sleeping well. Since Sunday, my sleep has been inexplicably interrupted and I find myself waking up at around 12:15am, 3:15am and again at 4:30am each night, then taking another 20 minutes each time to go back to sleep. It’s highly frustrating because I get up feeling as though I never slept much at all. Consequently, this erratic sleep pattern has caused me to fall sick yet again, so I pretty much feel like a zombie half the time. Major boo. :(

Then there’s the lack of momentum at work in general. It’s making everything seem like a chore. At work, I just find myself living one hour at a time, floating from one class to the next. At home, I can’t even bring myself to catch up on my favourite TV shows because the mere thought of sitting through a full episode appears daunting. It’s as though I’m incapable of doing anything that does not involve curling up in bed.

Oh Saturday, won’t you come sooner? I really need to sleep in.

. . . . .

Song of the Day:

The Walls Are Coming Down, by Fanfarlo