I was all ready to get the Blackberry Bold and switch telco providers, but all I could see was the red of SingTel. Simply put, these guys screwed up, they wasted my time, and I was irritated. Of course, I had to contact Customer Service, so I immediately proceeded to send an email via their website. And as though I wasn’t already annoyed, I was flabbergasted when I saw that the feedback form actually had an 850-character limit. So apparently, complaints/feedback cannot go beyond a certain word count? How economical.

Allow me to share with you the email I sent. I’m extremely proud of it cos I managed to summarise all the key points WITHIN THE CHARACTER LIMIT. Good thing I’m an English teacher, huh?

On 6 April 2009, I visited the Tampines Mall outlet. Knowing that the Blackberry Bold is in limited supply islandwide, I asked the service staff if it was in stock. She confirmed that the model was available & helped me register for a queue number. After waiting an hour, & after the sales assistant (Alan Tay) had gotten all my details, I was told the phone was in fact out of stock. Alan tried to appease the situation by assuring me that I didn’t have to wait the next time I come down. However, I was horrified to find out that he couldn’t reserve a unit for me & I myself had to call up to check if stock was available. Giving the service staff benefit of doubt, perhaps the remaining units were snapped up during my hour-long wait. So, can SingTel guarantee that a phone will be made available to me between the time I call & when I go down?

Let’s see if the company is able to respond appropriately.